Support

Site changes and support over the New Year

By Richard Uren in Support

Just a quick note to wish you all Merry Christmas and a Happy New Year. The office will be closed from Friday December 21, 2014 to Sunday January 7, 2015. We’ll be back and into things on January 8th. If you need support during this time then please use our shiny new support system that went live today either via the hello@handsetdetection.com email address or via the support widget from the website.

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A Security Annoucement

By Richard Uren in Support

A few hours ago we were alerted to a serious security breach in Handset Detection which allowed authenticated users (anyone logged in) to view and potentially edit any site in the system. No user, billing, payment or contact information was accessible. Only site information. The bug was introduced in a rework of our access control system for a few up coming features, released yesterday afternoon. We’ve combed the logs and identified that 5 sites were ‘admin viewed’ and only one site was ‘admin edited’, by the person reporting the problem (on their own site).

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SEO Friendly Mobile Redirection

By Jenn Dunn in Mobile News

Heads up, mobile developers! In a recent blog post, Google announced that they were going to start penalizing sites that are misconfigured for smartphone users, in mobile search. Problems, Problems Fortunately, they didn’t leave us hanging, and detailed the two most common smartphone configuration errors, the first of which was the always-frustrating faulty redirect. This happens when someone clicks a link to your site from search but doesn’t end up on the equivalent page on your site.

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Database Maintenance, Small tweaks you might like to know about

By Richard Uren in Support

Shortly we’ll be making a few changes to our device database to improve device classification and make our naming more straight forward. First and foremost all generic device profiles will now have the vendor set to Generic. This will mainly impact Android devices which were previously referred to as vendor ‘Android’, model ‘Generic’, now they’ll be vendor : ‘Generic’, model ‘Android x.x Mobile’. Which is a little more specific than before.

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Handset Detection Wants YOU to Help Us Chart Our Course!

By Jenn Dunn in Mobile Web

We’ve grown by leaps and bounds since our humble beginnings in 2008, but our next step is to make sure we’re growing with our customers. As you see more and more mobile handsets detecting your websites and online stores, you most likely see new challenges and have new questions. That’s why we need to hear from YOU! Take our survey to let us know what you’re looking for an for a chance to get a sneak peek at new Handset Detection features before they go live.

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Stats Outage

By Richard Uren in Support

Just a quick note to let you know that we’ve had a glitch in our main stats database for the last 24 hours. Detections were being counted while stats were not being logged (they sit in different databases). The cause has been found and the problem fixed. However, it will take a few days to reconstruct stats for the last 24 hours from detection history and get them into the database.

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Javascript Device Detection : Updates

By Richard Uren in Release

If you’re using our Javascript detection method you’ll love this update for 2 big reasons, which i’ll come to shortly. There’s nothing you need to do, everything is waiting in your account all ready to go. Here’s how you set it up. 1) Click the cog (or gear) icon in your site actions. 2) Click the Javascript v3 Beta tab in the site setup. 3) Copy the script section and paste that into your webpages in place of the existing script section you’re using already.

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Cut down on device detections with this handy javascript tweak

By Richard Uren in Support

Kudos to Sterling who wrote in a while ago with this handy tweak. Using this you can place javascript on each page of your website without chalking up extra detections plus it loads the script dynamically. Genius ! Thanks Sterling. (function () { 'use strict'; var head, script, siteid, domain, internal, mobilesite; siteid = YOUR-SITE-ID-GOES-HERE; domain = new RegExp('DOMAIN.com', 'i'); mobilesite = 'http://m.DOMAIN.com'; head = document.getElementsByTagName('head')[0]; script = document.createElement('script'); internal = document.

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Server issues resolved, Making Amends and HD3 Launch

By Richard Uren in Support

Earlier this week Handset Detection experienced intermittent outages, delayed service and high network latency (for the non technical people out there thats basically all bad). The actual problem was a 3 fold combination of a traffic surge (which we would usually have ample capacity to handle) combined with a caching bug and the accidental removal of a default device profile by one of our handset maintainers. The system, when looking for this default profile, would rebuild the device cache and save it.

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Detection quotas rollover issue.

By Richard Uren in Support

We are experiencing a problem with rollover of detection quotas at the end of account period. All monthly limits have been reset to zero while we trouble shoot the issue to keep the detections a flowin’. Cheers Richard Update : The period rollover issue has been fixed - Keep the reset counters as a few free detections on us. 🙂

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